We want you to be as happy as your pet.  At Perfect Pet Gift Shop, customer satisfaction is our top priority.  100% positive feedback is our goal.  We pride ourselves on prompt and accurate shipping on all orders.  If you are not satisfied with any item, please call  (920-734-8249), or send us an email at customerservice@perfectpetgiftshop.com

All returns must be accompanied by a RMA number and made within 30 days of receipt of shipment. Any returns received after 30 days will receive a store credit only.  Returns without prior authorization/ RMA number will not be accepted and refunded.

Merchandise Conditions All Item(s) must be unused, unwashed, and in the same condition as received, and must have all tags attached.

Damaged by shipping If an item is damaged through shipping, we will gladly replace it or refund your purchase price provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the carrier and we will send you the same merchandise back at no extra charge as quickly as possible.

Shipping Charge:  There is No refund shipping charge.

Restocking charge:  There is a 10% restocking charge on our items..

Return Procedures:
-Include the original Invoice or Packing slip.
-Include the RMA#, must be visible on the shipping box. Please do not write on the merchandise packaging.
-Wrap item(s) securely in either our shipping container or one similar and tape closed.
-For your protection, we recommend that you get a receipt from shipper/mailer and insure your package for the amount of the value.